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Shipping Large Items

General Information

Your order contains a large item if you are choosing how and where the item will be delivered during checkout.

For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves our workshop to the time it has been successfully delivered at your home.

Process

Due to size and weight, large items must be shipped by truck. Therefore, delivery can take one to three weeks. Here’s a list of freight delivery options available to you:

 

  • Back Of Truck The delivery driver will allow you the customer to unload the item yourself from the truck. You may want to ask a family member of friend for an extra hand.
  • Curbside A delivery truck will arrive outside of your home and will lower the large item to ground level. Please note that you will have to unload the item(s) from the truck and move it into your home. You may want to ask a family member or friend for an extra hand.
  • Threshold The delivery team will unload the item(s) and place it at the first dry entryway of your home (entry door or garage). Once it’s been dropped off, it’s yours! You may want to ask a family member or friend for an extra hand to move it.
  • Room Of Your Choice The delivery team will deliver you item inside your house into a room of your choice. This also includes up to two staircases if applicable.
  • White Glove & Unpackaging The delivery team will deliver you item inside your house into a room of your choice. This also includes up to two staircases if applicable. The delivery team will also unpackage the item for you.
  • White Glove & Assembly The delivery team will deliver you item inside your house into a room of your choice. This also includes up to two staircases if applicable. The delivery team will unpackage the item for you and will offer basic assembly (if applicable) with their provided tools for up to 30 minutes.